Remote Flex CAD Tech Support Specialist (Windows/Linux)

Motorola Solutions; United States; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions seeks a Technical Flex Support Specialist to provide post-sales customer support for the MSI Flex Computer Aided Dispatch solution. You will answer technical questions and resolve issues in Windows and Linux environments, supporting other MSI products as needed.

The role demands a customer-service orientation, strong problem-solving, and the ability to manage diverse technical challenges across devices and software, with on-call rotations and ITIL-aligned practices.

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.
• Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
• Experience supporting mobile devices (iOS, Android).
• Excellent problem-solving and troubleshooting capabilities.
• Strong verbal and written communication and interpersonal skills.
• Ability to work independently and in a team.
• Ability to manage and prioritize multiple tasks.
• Commitment to customer service excellence.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for the Flex CAD solution spanning hardware, software, OS, network connectivity, and applications.
• Configure, deploy, and maintain end-user devices including desktops, laptops, and mobile devices.
• Install, configure, and provide ongoing support for various software applications.
• Assist with network diagnostics and resolving basic connectivity problems.
• Create and maintain knowledge base documentation for common issues and resolutions.
• Escalate complex issues to higher-level teams as necessary.
• Ensure issues are fully resolved by following up with end-users.
• Adhere to ITIL or related IT service management best practices.
• Maintain flexibility for shift work and on-call rotations.

Job description

Motorola Solutions seeks a Technical Flex Support Specialist to provide post-sales customer support for the MSI Flex Computer Aided Dispatch solution. You will answer technical questions and resolve issues in Windows and Linux environments, supporting other MSI products as needed.

The role demands a customer-service orientation, strong problem-solving, and the ability to manage diverse technical challenges across devices and software, with on-call rotations and ITIL-aligned practices.