Remote Customer Support Champion – Day Shift

Allied Tech

Austin (TX)

Remote

USD 50,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Remote work

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

Allied Tech is seeking a Customer Service Representative for a fully remote role with a Day Shift (8:00 AM – 4:00 PM CT). Base pay ranges from $50,000 to $62,000 per year, with performance bonuses up to 20% of salary.

You will provide customer and basic technical support via phone, live chat, ticketing systems, and occasional video calls. You will resolve escalated cases, troubleshoot software issues, document resolutions, and contribute to knowledge base articles while maintaining empathy and

Qualifications

2+ years customer service or help desk experience.
1+ year experience with phone, live chat, and ticketing software such as Zendesk or Intercom.

Responsibilities

Provide customer and basic technical support via phone, live chat, ticketing systems, and occasional video calls.
Resolve complex cases escalated by Customer Support Representatives.
Troubleshoot software-related issues for clients' users.
Guide users through solutions clearly and patiently.
Identify patterns in escalated cases and surface insights to leadership.
Escalate complex cases through structured workflows.
Document issues and resolutions in internal systems.
Contribute to knowledge base articles.