Remote Customer Support Specialist (Paid Training + Benefits)

Transworld Systems Inc.; Oregon; Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Team-oriented work environment

Growth opportunity

Benefits package: medical, dental, and

Vision

401k with employer matching

Paid time off

Paid holidays

Job summary

Transworld Systems Inc. is seeking a Customer Service Representative for remote, work-from-home employment. The role starts with a Monday through Friday training period, 8am-5pm EST, followed by a longer daily schedule (10am-9pm EST) with Saturday hours.

This position includes paid training, comprehensive benefits, and opportunities for growth within a team-oriented environment. Ideal candidates will have prior call center experience, strong communication and problem-solving skills, and

Qualifications

• Prior call center experience required.
• Excellent written and verbal communication skills.
• Experience navigating multiple systems while talking to customers.
• Active listening to understand customers' needs.
• Great problem-solving skills.
• Proficient with Microsoft applications.

Responsibilities

• Assist customers with their accounts.
• Ensure all account information is documented in the client's system.
• Provide detailed explanations of account status and inquiries.
• Assist customers with delinquent accounts per state guidelines.
• Adhere to State and Federal regulations pertaining to duties.
• Maintain an average Inbound Handle Time.
• Achieve Quality Assurance goals.
• Adhere to Production measures (time spent on calls, schedule adherence).

Skills

Call center experience

Excellent communication

Active listening

Navigate multiple systems

Tools

Microsoft Office

Job description

Transworld Systems Inc. is seeking a Customer Service Representative for remote, work-from-home employment. The role starts with a Monday through Friday training period, 8am-5pm EST, followed by a longer daily schedule (10am-9pm EST) with Saturday hours.

This position includes paid training, comprehensive benefits, and opportunities for growth within a team-oriented environment. Ideal candidates will have prior call center experience, strong communication and problem-solving skills, and