Remote Technical Support Specialist – BPS

Insperity; Kingwood (WV); On-site; USD 42,000 - 62,000; Full time

Job summary

Insperity is seeking a technical support professional in the United States to provide ongoing remote support for Business Performance Solutions (BPS) to existing clients. You will answer calls, manage client records, and assist with email and chat support while diagnosing software issues and retraining users.

The role requires a Bachelor’s degree or equivalent experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Technical support experience preferred.
• Experience operating a multi-line telephone console is preferred.
• Excellent verbal and written communication with customers and colleagues.
• Ability to manage multiple tasks with minimal supervision.

Responsibilities

• Performs remote software support for clients on BPS solutions.
• Answering phones politely, efficiently, and directing calls appropriately.
• Maintaining client information in the Client Record Management system.
• Providing backup phone support for other Technical Support teams.
• Monitors email inboxes and provides excellent email technical support.
• Troubleshoot client software issues using diagnostics tools.
• Retrain clients on software and document interactions per incident.
• Escalate unresolved tickets following established guidelines.

Skills

Communication skills

Multi-tasking

Customer service

Technical troubleshooting

Telephone support

Written communication

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Microsoft Windows

Apple macOS

Software diagnostics tools

Job description

Insperity is seeking a technical support professional in the United States to provide ongoing remote support for Business Performance Solutions (BPS) to existing clients. You will answer calls, manage client records, and assist with email and chat support while diagnosing software issues and retraining users.

The role requires a Bachelor’s degree or equivalent experience, strong communication skills, and the ability to multitask in a fast-paced environment.