Remote Technical Support Specialist - AI & Omnichannel

Vector Security, Inc; United States; Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company paid life and AD&D insurance

Disability insurance

401k after 60 days

Paid time off

Job summary

Vector Security is hiring a Shared Services Technical Support Specialist for remote US work. You will handle high-level technical support across multiple channels, including phone, email, chat, social media, and SMS, and escalate when needed.

You will document all interactions in the business system and collaborate with the team to resolve issues. The role emphasizes technical aptitude, clear communication, and the ability to switch channel context seamlessly to ensure customer satisfaction.

Qualifications

• 2-3 years of relevant technical support experience.
• Strong communication skills across channels.
• Ability to document interactions accurately.

Responsibilities

• Troubleshoot customer issues across phone, email, chat, social, and SMS.
• Assist with setting up Do It with Me configurations and troubleshooting.
• Apply knowledge of software, hardware, and procedures to resolve problems.
• Guide users through diagnostics and troubleshooting steps.

Skills

Technical Support

Customer Service

Omnichannel

Account Management

Education

High School diploma

Tools

Alarm.com

Microsoft Office

Job description

Vector Security is hiring a Shared Services Technical Support Specialist for remote US work. You will handle high-level technical support across multiple channels, including phone, email, chat, social media, and SMS, and escalate when needed.

You will document all interactions in the business system and collaborate with the team to resolve issues. The role emphasizes technical aptitude, clear communication, and the ability to switch channel context seamlessly to ensure customer satisfaction.