Remote Technical Support Specialist — AI-Enhanced Support

nextiva

United States

Remote

USD 50,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Paid Sick leave

Paid Holidays

Growth opportunities

Job summary

Nextiva is seeking a Technical Support Specialist to deliver Amazing Service across hardware, software, and networking issues. You will guide customers to the right solutions, document interactions, and own outcomes in a fast-paced environment.

This remote role requires 2+ years in customer service, strong English proficiency, and the ability to work US hours. You will leverage AI tools to improve workflows and grow your technical knowledge while supporting a global base of customers.

Qualifications

Minimum 2+ years in customer service or help desk.
Advanced English proficiency (spoken and written).
Experience with PC/Mac OS and Microsoft Office is preferred.
Hardware and/or networking knowledge is a plus.
Ability to work remotely and align with US business hours.

Responsibilities

Troubleshoot issues across hardware, software, and networking systems; identify root causes and resolve.
Communicate clearly to ensure positive and productive interactions.
Document interactions, issues, and resolutions accurately.
Maintain and update systems to ensure optimal performance; manage multiple requests in a fast-paced environment.
Own customer issues from start to finish, meeting daily and monthly metrics.
Continuously learn Nextiva products, systems, and troubleshooting processes; explore new tools.
Use AI tools to summarize interactions and improve response quality.