Remote Technical Support Specialist — AI-Enhanced Support

nextiva; United States; A distancia; USD 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Paid Sick leave

Paid Holidays

Growth opportunities

Descripción de la vacante

Nextiva is seeking a Technical Support Specialist to deliver Amazing Service across hardware, software, and networking issues. You will guide customers to the right solutions, document interactions, and own outcomes in a fast-paced environment.

This remote role requires 2+ years in customer service, strong English proficiency, and the ability to work US hours. You will leverage AI tools to improve workflows and grow your technical knowledge while supporting a global base of customers.

Formación

• Minimum 2+ years in customer service or help desk.
• Advanced English proficiency (spoken and written).
• Experience with PC/Mac OS and Microsoft Office is preferred.
• Hardware and/or networking knowledge is a plus.
• Ability to work remotely and align with US business hours.

Responsabilidades

• Troubleshoot issues across hardware, software, and networking systems; identify root causes and resolve.
• Communicate clearly to ensure positive and productive interactions.
• Document interactions, issues, and resolutions accurately.
• Maintain and update systems to ensure optimal performance; manage multiple requests in a fast-paced environment.
• Own customer issues from start to finish, meeting daily and monthly metrics.
• Continuously learn Nextiva products, systems, and troubleshooting processes; explore new tools.
• Use AI tools to summarize interactions and improve response quality.

Conocimientos

Customer service

English fluency

PC & Mac OS

Microsoft Office

Hardware networking

AI tools

Herramientas

AI tools (ChatGPT/Copilot)

Descripción del empleo

Nextiva is seeking a Technical Support Specialist to deliver Amazing Service across hardware, software, and networking issues. You will guide customers to the right solutions, document interactions, and own outcomes in a fast-paced environment.

This remote role requires 2+ years in customer service, strong English proficiency, and the ability to work US hours. You will leverage AI tools to improve workflows and grow your technical knowledge while supporting a global base of customers.