Remote Customer Experience Coordinator | Scheduling

Vector Security, Inc; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Insurance coverage

Life and AD&D

Disability coverage

401k plan

Paid time off

Employee assistance

Job summary

Vector Security, Inc. is seeking a Shared Services Customer Experience Service Coordinator to handle multichannel customer interactions and schedule service work orders from a remote US location.

You will manage inquiries via phone, email, chat, and text; document activities in CRM and coordinate inspection scheduling, including fire and CO inspections, while supporting field technicians and maintaining high satisfaction.

Qualifications

• High School diploma or equivalent with 1–2 years of relevant customer service or scheduling experience.
• Ability to communicate effectively and professionally with customers, including listening and empathy.
• Written and verbal communication skills; able to interact via phone, email, chat.
• Make sound decisions and be accountable for outcomes, balancing customer and business needs.
• Proficiency with company CRM and scheduling systems; quick learner of processes.
• Must complete ADC Technician Certification training within 90 days; licenses/certifications as needed.

Responsibilities

• Coordinate with customers and schedule auto-generated work orders, including inspections.
• Review accounts based on trouble notifications; contact customers and provide technical support to resolve or schedule.
• Support field service technicians as needed.
• Discuss referral programs with customers and promote Vector offerings.
• Receive inbound communications via multiple channels and provide positive customer experiences while meeting quality standards.

Skills

Customer service

Scheduling

Communication

CRM software

Problem solving

Technical understanding

Education

High School diploma or equivalent

Tools

CRM software

Scheduling software

Job description

Vector Security, Inc. is seeking a Shared Services Customer Experience Service Coordinator to handle multichannel customer interactions and schedule service work orders from a remote US location.

You will manage inquiries via phone, email, chat, and text; document activities in CRM and coordinate inspection scheduling, including fire and CO inspections, while supporting field technicians and maintaining high satisfaction.