Remote Technical Support Specialist — ES 1.1x Expert

BD; Central City (NE); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is hiring a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. You will understand Medstation systems end-to-end and collaborate with ES 1.1x upgrade teams to support internal peers.

Role requires strong SQL skills, Windows server administration, and the ability to document case notes clearly in Salesforce. This hybrid, on-site role emphasizes data quality and customer-first communication.

Qualifications

• Bachelor's degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience
• SQL Reporting Services
• Windows Server (2008+) and Desktop Administration (Win7+)
• Networking topology, terminology, commands
• IIS and Web Application Administration
• Group Policies Administration
• VMWare Administration
• Application Installation and Troubleshooting
• Ports (Networking/OS)
• XML language knowledge (1+ year)
• Ability to review application and OS logs (2+ years)
• Flexible in working hours to meet the needs of the remediation team/schedule
• Remote position working from home office
• At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations.

Responsibilities

• Collaborate with ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure regulatory requirements for the ES 1.1x remediation efforts.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.
• Customer Service Support
• Service Orientation, Initiative, & Quality
• Applies knowledge of support service operations to answer inbound calls, callbacks, and escalations on the 1.1x Channel
• Acts with customers in mind when choosing and utilizing Phone and/or Email communication channels
• Demonstrates effective use of phone and email for communication channel
• Maintains high levels of data quality and integrity (Salesforce)
• Provides progress updates to the customer. Seeks customer feedback and ensures needs have been fully met
• Takes action, prioritizes, and accurately assesses personal case management to ensure a high-quality customer experience
• Demonstrate understanding of Customer Education (clinical and technical) and encourage others to continue learning
• Displays a positive attitude about the work to be done, co-workers, customers, management, and employer policies
• Asks for and uses feedback to improve performance.
• Intermediate understanding of BD products and how GTS and Field Service support them in our customers’ environments
• Understanding of how BD products enhance and interact with the pharmacy workflow
• Working knowledge of Windows OS & hospital IT environments
• Ability to identify issue-trends and use available tools, resources, and team collaboration to troubleshoot customer issues
• Administrative/Other

Skills

SQL queries

Log analysis

Windows OS

Education

Bachelor's degree in Computer Science/Electronic Technologies

3+ years equivalent experience

Tools

SSIS

SQL Server Reporting Services

Windows Server Admin

IIS

VMware

Job description

BD is hiring a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. You will understand Medstation systems end-to-end and collaborate with ES 1.1x upgrade teams to support internal peers.

Role requires strong SQL skills, Windows server administration, and the ability to document case notes clearly in Salesforce. This hybrid, on-site role emphasizes data quality and customer-first communication.