Remote Technical Support Specialist — 1st Call Resolution

CVS Health; Tennessee; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

CVS Health is seeking a Technical Support Representative to assist CVS store, pharmacy, Minute Clinic staff with hardware, pharmacy and POS systems. You will handle live troubleshooting calls, document issues, and pursue first-contact resolution while delivering excellent customer service.

The role offers work-from-home options, a 40-hour work week, and a pay range of $17.00–$34.15 per hour, plus potential bonuses. Full-time benefits and training are available.

Qualifications

• 6 months of technical and/or call center experience.
• Experience in a help desk/call center environment providing technical support in a retail environment.
• Experience using computer hardware and software applications.

Responsibilities

• Document problems, complete problem tickets, and request information in the support tools.
• Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
• Effectively manages call workload.
• Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
• Collaborate well in a team environment.
• The full-time employee will work 5 days a week and must be able to work one weekend shift a week.

Skills

Technical support

Call center

Retail environment

Hardware & software

Education

High School Diploma or GED

Job description

CVS Health is seeking a Technical Support Representative to assist CVS store, pharmacy, Minute Clinic staff with hardware, pharmacy and POS systems. You will handle live troubleshooting calls, document issues, and pursue first-contact resolution while delivering excellent customer service.

The role offers work-from-home options, a 40-hour work week, and a pay range of $17.00–$34.15 per hour, plus potential bonuses. Full-time benefits and training are available.