Remote Technical Support Specialist

Join Our Talent Community; United States; Remote; USD 39,000 - 63,000; Full time

Job summary

Axon is seeking a Technical Support Representative to deliver first-class technical support to customers via multiple channels, including email and phone. This role is remote in Australia, with a Wednesday-Sunday shift (8 AM–5 PM AEDT) and reports to the support leadership.

You will develop product and policy expertise, resolve complex issues, and contribute to ongoing improvements while upholding Axon’s mission to Protect Life.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 1+ years external technical support experience in software, hardware, web-based solutions, or ecommerce platforms.
• Excellent verbal and written communication skills (multilingual ability a plus).
• Passion for helping people and solving problems.
• Proficient with Windows operating systems, mobile devices, and cloud-based solutions.
• Strong analytical and troubleshooting skills.
• Proficiency with Microsoft Office.
• Ability to communicate at a technical level appropriate to the audience.
• Self-driven and able to work independently and collaborate with the team.
• Must pass CJIS background check and handle confidential information.

Responsibilities

• Troubleshoot and resolve technical issues across product knowledge, networking, software installation/registration/performance, and device returns.
• Build and maintain SME level knowledge of Axon products, solutions, and policies.
• Assist customers using problem-solving and empathy.
• Report bugs and trends to stakeholders and suggest process improvements.

Skills

External technical support

Verbal & written communication

Multilingual ability

Windows OS

Analytical troubleshooting

Microsoft Office

Technical articulation

Self-driven

CJIS background check

Education

Bachelor’s Degree or equivalent

Job description

Axon is seeking a Technical Support Representative to deliver first-class technical support to customers via multiple channels, including email and phone. This role is remote in Australia, with a Wednesday-Sunday shift (8 AM–5 PM AEDT) and reports to the support leadership.

You will develop product and policy expertise, resolve complex issues, and contribute to ongoing improvements while upholding Axon’s mission to Protect Life.