Senior Technical Support Specialist - Onsite Boston

Axon; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary PTO

Parental leave

Medical, Dental, Vision

Wellness programs

Learning & Development

ERGs

Snacks in the office

Job summary

Axon is seeking a Technical Support Representative for our Boston, MA office. This onsite role requires you to work 4 days a week, including weekends, reporting to the Manager of Technical Support.

You will troubleshoot hardware and software issues, build product expertise, and communicate effectively with customers across channels. The ideal candidate has a Bachelor’s degree or equivalent experience, 1+ years in tech support, strong communication, and proficiency with Windows and Office.

Qualifications

• Bachelor’s Degree preferred or equivalent work experience
• 1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
• Excellent verbal and written communication skills (fluency in multiple languages a plus)
• Strong analytical/troubleshooting skills
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Proficiency with Microsoft Office
• Self-driven, ability to work independently
• CJIS background check clearance requirement

Responsibilities

• Troubleshoot and resolve technical issues related to product knowledge, networking, software download/installation/registration/performance, and handling damaged devices
• Build and maintain subject matter expertise of all Axon products, solutions, and policies
• Assist customers using problem solving skills and customer empathy
• Report bugs and trends to stakeholders and suggest process/performance improvements

Job description

Axon is seeking a Technical Support Representative for our Boston, MA office. This onsite role requires you to work 4 days a week, including weekends, reporting to the Manager of Technical Support.

You will troubleshoot hardware and software issues, build product expertise, and communicate effectively with customers across channels. The ideal candidate has a Bachelor’s degree or equivalent experience, 1+ years in tech support, strong communication, and proficiency with Windows and Office.