Hybrid Tech Support Specialist — Onsite

Axon; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k match

Paid time off

Paid parental leave

Health plans

Fitness programs

Wellness support

Learning & development

Job summary

Axon is seeking a Technical Support Representative as part of AfroTech recruiting. This onsite role delivers first-class technical support for hardware and software, focusing on problem solving and customer empathy.

Location: onsite four days a week in Boston, MA or Scottsdale, AZ or Atlanta, GA. AfroTech attendance is required. You will troubleshoot issues, build product expertise, and report bugs to improve service and experience for Axon customers.

Qualifications

• Bachelor's Degree preferred or equivalent work experience.
• 1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms.
• Excellent verbal and written communication skills (fluency in multiple languages a plus).
• Passion for helping people and solving problems.
• Proficient with Windows operating systems, mobile devices and cloud-based solutions.
• Strong analytical/troubleshooting skills.
• Proficiency with Microsoft Office.
• Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset.
• Self-driven, ability to work independently and actively seeks out team needs and solution.

Responsibilities

• Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
• Build and maintain subject matter expertise of all Axon products, solutions, and policies.
• Assist customers utilizing problem solving skills and customer empathy.
• Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

Skills

Technical support experience

Strong communication

Windows proficiency

Microsoft Office

Analytical troubleshooting

Multilingual a plus

Education

Bachelor's degree or equivalent

Job description

Axon is seeking a Technical Support Representative as part of AfroTech recruiting. This onsite role delivers first-class technical support for hardware and software, focusing on problem solving and customer empathy.

Location: onsite four days a week in Boston, MA or Scottsdale, AZ or Atlanta, GA. AfroTech attendance is required. You will troubleshoot issues, build product expertise, and report bugs to improve service and experience for Axon customers.