Remote Enterprise Tech Support Engineer

Axonius; United States; Remote; USD 75,000 - 105,000; Full time

Job summary

Axonius is seeking aTechnical Support Engineer to act as the primary contact and escalation lead for customers, delivering high-quality incident resolution and proactive knowledge sharing. You will drive continuous process improvements while troubleshooting complex product challenges.

Join Axonius to support the global customer base, author helpful knowledge-base content, and collaborate with senior engineering teams to translate technical concepts into clear business-focused documentation.

Qualifications

• 3+ years in a Technical Support role in software/tech.
• Experience troubleshooting networking fundamentals (TCP/IP, routing, subnets, firewalls, proxies).
• Experience using RESTful APIs and Linux shell in enterprise settings.
• Ability to translate complex technical concepts into written B2B documentation and escalation notes.

Responsibilities

• Manage full lifecycle of assigned technical support tickets, performing routine follow-ups and documentation within the case management system.
• Author and maintain internal and external knowledge-base articles, how-to guides, and troubleshooting documentation.
• Analyze ticket patterns and provide objective feedback to management regarding improvements to support processes and procedures.

Skills

Networking fundamentals

RESTful APIs

Linux shell

Documentation

Tools

Docker

MongoDB

OpenVPN

cURL

Job description

Axonius is seeking aTechnical Support Engineer to act as the primary contact and escalation lead for customers, delivering high-quality incident resolution and proactive knowledge sharing. You will drive continuous process improvements while troubleshooting complex product challenges.

Join Axonius to support the global customer base, author helpful knowledge-base content, and collaborate with senior engineering teams to translate technical concepts into clear business-focused documentation.