Remote Technical Support Specialist (Engineering Systems)

Axionova Engineering Limited; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Axionova Engineering Ltd. seeks a Technical Support Representative to serve as the primary contact for customers seeking help with our products and services. You will diagnose issues, provide effective solutions, and ensure client satisfaction while coordinating with engineering and product teams.

This fully remote role is available to United States-based candidates, with flexible hours and opportunities to host trainings and develop customer guides as you grow technical knowledge.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Minimum 2 years of technical support or customer service experience.
• Experience in engineering or technology environments preferred.

Responsibilities

• Respond quickly to customer inquiries via phone, email, and chat.
• Identify and troubleshoot software, hardware, or tool-related issues with step-by-step guidance.
• Log and track all interactions using a ticketing system.
• Explain technical concepts clearly to customers and follow up on resolutions.
• Collaborate with engineering, development, and product teams to address feedback.
• Create FAQs, support guides, and training materials.

Skills

Technical troubleshooting

Customer service

Remote support

Clear communication

Time management

Collaboration

Education

Bachelor's degree in Engineering, Computer Science, Information Technology, or related field

Tools

Zoom

Ticketing system

Job description

Axionova Engineering Ltd. seeks a Technical Support Representative to serve as the primary contact for customers seeking help with our products and services. You will diagnose issues, provide effective solutions, and ensure client satisfaction while coordinating with engineering and product teams.

This fully remote role is available to United States-based candidates, with flexible hours and opportunities to host trainings and develop customer guides as you grow technical knowledge.