Remote Technical Support Specialist

Aquila; United States; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Fully remote

Career growth opportunities

Job summary

Infinity Software, now part of Aquila, is seeking a Customer Support Specialist for a fully remote role across the United States and Canada. You will manage inquiries, troubleshoot issues, and guide users through software features, with hours aligned to 9am–5pm PST.

You will support 20–40 clients and contribute to ongoing knowledge sharing and process improvement. Join a mission-driven, collaborative remote team within Constellation Software’s Infinity division.

Qualifications

• 2+ years of experience in technical customer support.
• Available to work 9:00 a.m. to 5:00 p.m. Pacific Time (PST).
• Service-oriented and solution-minded with strong research skills.

Responsibilities

• Handle incoming support requests via phone, chat, and email.
• Triage, create tickets, and resolve issues with professionalism and accuracy.
• Collaborate with Developers and Business Analysts to document solutions.

Skills

Microsoft Office

Databases

Remote access tools

Chatbots

Automated ticketing systems

AI-enhanced help desk

Education

2+ years in technical customer support

Tools

Microsoft Office

Databases

Remote access tools

Chatbots

Automated ticketing systems

AI-powered help desk platforms

Job description

Infinity Software, now part of Aquila, is seeking a Customer Support Specialist for a fully remote role across the United States and Canada. You will manage inquiries, troubleshoot issues, and guide users through software features, with hours aligned to 9am–5pm PST.

You will support 20–40 clients and contribute to ongoing knowledge sharing and process improvement. Join a mission-driven, collaborative remote team within Constellation Software’s Infinity division.