Remote Technical Support Specialist - Fintech

Trakstar; Town of Florida (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Infinity Software, part of Aquila and Constellation, is hiring a Customer Support Specialist to manage a portfolio of 20 to 40 clients across the United States and Canada. You will provide real-time assistance via phone, chat, and email, troubleshoot issues, and guide users through the software.

Reporting to the Senior Manager, you will collaborate with Developers and Business Analysts, document solutions, and help train clients on new releases.

Qualifications

• 2+ years of experience in technical customer support in a startup or high-growth environment.
• Ability to work from 9:00 a.m. to 5:00 p.m. Pacific Time to support clients during business hours.
• Proficiency with Microsoft Office, databases, and remote access tools; quick to learn new tools.

Responsibilities

• Manage incoming support requests via phone, chat and email; triage, ticket creation and resolution.
• Research, document and resolve complex issues; collaborate with Developers and Business Analysts.
• Gather client feedback and contribute to knowledge sharing and process improvement.

Skills

Technical customer support

Communication

Time management

Remote work

Microsoft Office

Tools

Databases

Ticketing systems

AI-enabled help desk

Remote access tools

Job description

Infinity Software, part of Aquila and Constellation, is hiring a Customer Support Specialist to manage a portfolio of 20 to 40 clients across the United States and Canada. You will provide real-time assistance via phone, chat, and email, troubleshoot issues, and guide users through the software.

Reporting to the Senior Manager, you will collaborate with Developers and Business Analysts, document solutions, and help train clients on new releases.