Remote Technical Support Specialist

Remote Jobs; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Infinity Software, part of Aquila, is seeking a Customer Support Specialist to serve a portfolio of 20 to 40 clients across the United States and Canada. This full-time, remote role requires strong communication and problem-solving to deliver excellent service.

You will troubleshoot issues, guide users through features, and collaborate with developers and product teams to improve the client experience. Remote work aligns with 9am–5pm PST, supporting a diverse client base.

Qualifications

• 2+ years of experience in technical customer support.
• Experience in startup or high-growth environments preferred.
• Strong written and verbal communication.
• Ability to work across time zones within US/Canada.

Responsibilities

• Handle incoming support requests via phone, chat, and email.
• Troubleshoot technical issues and guide users through features.
• Document issues and collaborate with Developers and Business Analysts.
• Train clients on new releases and collect feedback.

Skills

Technical customer support

Communication skills

Problem-solving

Remote collaboration

Time management

Tools

Microsoft Office

Databases

Remote access tools

Chatbots

AI-powered help desk

Job description

Infinity Software, part of Aquila, is seeking a Customer Support Specialist to serve a portfolio of 20 to 40 clients across the United States and Canada. This full-time, remote role requires strong communication and problem-solving to deliver excellent service.

You will troubleshoot issues, guide users through features, and collaborate with developers and product teams to improve the client experience. Remote work aligns with 9am–5pm PST, supporting a diverse client base.