Remote Technical Support Specialist

Torsap Thai Kitchen; San Jose (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Torsap Thai Kitchen is seeking a knowledgeable, customer-focused Remote Technical Support Representative who will assist clients with technical issues and product inquiries. This role involves diagnosing problems, providing step-by-step solutions, and ensuring a smooth support experience.

The ideal candidate should have strong technical skills and excellent communication abilities. Responsibilities include troubleshooting issues via phone, email, and chat, as well as documenting all customer interactions.

Qualifications

• Previous experience in technical support, IT helpdesk, or a similar role.
• Strong understanding of computer systems, operating systems, and networking.
• Experience with troubleshooting tools and remote support platforms.

Responsibilities

• Provide technical support to customers via various channels.
• Troubleshoot software, hardware, and network-related issues.
• Document all customer interactions and resolutions.

Skills

Technical support

Communication skills

Problem-solving

Analytical skills

Education

Associate’s or bachelor’s degree in IT, Computer Science, or related field

Tools

Zendesk

Freshdesk

Jira

Job description

Torsap Thai Kitchen is seeking a knowledgeable, customer-focused Remote Technical Support Representative who will assist clients with technical issues and product inquiries. This role involves diagnosing problems, providing step-by-step solutions, and ensuring a smooth support experience.

The ideal candidate should have strong technical skills and excellent communication abilities. Responsibilities include troubleshooting issues via phone, email, and chat, as well as documenting all customer interactions.