Remote Technical Support Specialist

CVS Health Corporation; Northern (KY); Hybrid; USD 23,419,000 - 47,045,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a Technical Support Representative to assist store employees, pharmacy staff, and Minute Clinic teams with hardware, POS, and software issues. The role emphasizes timely, high-quality customer service and aims for first-call resolution.

Working from home options are available with a requirement for a private workspace and reliable internet. The position includes weekend shifts and full-time hours, along with a comprehensive benefits package and bonus

Qualifications

• 6 months of technical and/or call center experience.

Responsibilities

• Document problems, complete problem tickets, and request information in the support tools.
• Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
• Effectively manages call workload.
• Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
• Collaborate well in a team environment.

Skills

Technical support

Call center experience

Education

High School Diploma or GED

Job description

CVS Health Corporation is seeking a Technical Support Representative to assist store employees, pharmacy staff, and Minute Clinic teams with hardware, POS, and software issues. The role emphasizes timely, high-quality customer service and aims for first-call resolution.

Working from home options are available with a requirement for a private workspace and reliable internet. The position includes weekend shifts and full-time hours, along with a comprehensive benefits package and bonus