Remote Tech Support Associate I

Ambry Genetics; Headquarters (KY); Remote; USD 28,929 - 35,817; Full time

Job summary

A leading genetics company is seeking a Technical Support Representative I for a remote role. The candidate will provide essential technical support to clients and internal staff for software applications. This entry-level position requires 2+ years in software support and a two-year degree in a computer-related field. Key responsibilities include triaging customer requests and assisting with user acceptance testing. This position offers a compensation range of $21.00 to $26.00 per hour, along with a Short-Term Incentive Plan.

Qualifications

• 2+ years of software support or customer service required.
• Must have a minimum of a two-year degree or equivalent experience.
• Excellent telephone and communication skills.

Responsibilities

• Provide technical support in a timely and professional manner.
• Triage customer support requests via email, phone, and live chat.
• Log interactions via the ticketing system.

Skills

Real-time direct client communication

Inter-departmental communication

Intermediate knowledge of Ambry products

Attention to detail

Education

Two-year degree in computer related field

High school diploma

Tools

Microsoft Office

Salesforce/Service Cloud

JIRA

Microsoft Teams

Job description

A leading genetics company is seeking a Technical Support Representative I for a remote role. The candidate will provide essential technical support to clients and internal staff for software applications. This entry-level position requires 2+ years in software support and a two-year degree in a computer-related field. Key responsibilities include triaging customer requests and assisting with user acceptance testing. This position offers a compensation range of $21.00 to $26.00 per hour, along with a Short-Term Incentive Plan.