Remote Technical Support Specialist

Procore Technologies; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentive

Job summary

Procore Technologies is seeking a Technical Customer Support Representative to deliver top-tier support via phone, chat, and email. You will troubleshoot issues, educate customers on Procore’s software, and collaborate with internal teams to resolve complex cases.

Join a fast-paced, globally connected support group focused on customer success and continuous learning. This fully remote role requires reliability, strong communication, and a proactive problem-solving mindset.

Qualifications

• 1+ years of experience in a contact center or technical support environment.
• Must communicate optimistically, clearly, and professionally with clients.
• Able to learn quickly and adapt to changing product and processes.

Responsibilities

• Deliver customer experiences via phone, chat, and email to resolve inquiries.
• Troubleshoot technical issues and diagnose root causes.
• Educate customers on Procore’s software and integrations while maintaining documentation.

Skills

Troubleshooting

Customer service

Communication

Multitasking

Team collaboration

Education

High School Diploma or GED

Job description

Procore Technologies is seeking a Technical Customer Support Representative to deliver top-tier support via phone, chat, and email. You will troubleshoot issues, educate customers on Procore’s software, and collaborate with internal teams to resolve complex cases.

Join a fast-paced, globally connected support group focused on customer success and continuous learning. This fully remote role requires reliability, strong communication, and a proactive problem-solving mindset.