Remote Technical Support Rep I (12-Week Temp) | 40h/wk

HM Electronics Inc; Carlsbad (CA); Hybrid; USD 26,000 - 29,000; Part time

Job summary

HM Electronics Inc. is hiring a Technical Support Representative I for a fully remote, 12-week temporary role. You will provide inbound support via phone, chat, and email, assist with troubleshooting, installation, and maintenance, and document all customer interactions.

The position requires a reliable home workspace and a flexible schedule across evenings/weekends. The ideal candidate has at least 1 year in customer service, strong troubleshooting skills, and the ability to multitask while

Qualifications

• Minimum 1 year customer service experience; technical support or call center experience preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to multitask across systems while assisting customers in real time.
• Professional, empathetic customer service approach.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Provide inbound technical support via phone, chat, and email.
• Troubleshoot, install, and maintain customer equipment and software.
• Maintain accurate documentation of customer interactions.
• Escalate complex issues per procedures.
• Meet or exceed performance metrics.

Skills

Customer service

Troubleshooting

Multitasking

Flexible schedule

Remote work

Tools

D365 or AX

Job description

HM Electronics Inc. is hiring a Technical Support Representative I for a fully remote, 12-week temporary role. You will provide inbound support via phone, chat, and email, assist with troubleshooting, installation, and maintenance, and document all customer interactions.

The position requires a reliable home workspace and a flexible schedule across evenings/weekends. The ideal candidate has at least 1 year in customer service, strong troubleshooting skills, and the ability to multitask while