Technical Support Representative I (Remote), 12-Week Temp

HM Electronics Inc; Carlsbad (CA); Hybrid; USD 26,000 - 29,000; Part time

Job summary

HM Electronics Inc. is hiring a Technical Support Representative I for a fully remote, 12-week temporary role. You will provide inbound support via phone, chat, and email, assist with troubleshooting, installation, and maintenance, and document all customer interactions.

The position requires a reliable home workspace and a flexible schedule across evenings/weekends. The ideal candidate has at least 1 year in customer service, strong troubleshooting skills, and the ability to multitask while

Qualifications

• Minimum 1 year customer service experience; technical support or call center experience preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to multitask across systems while assisting customers in real time.
• Professional, empathetic customer service approach.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Provide inbound technical support via phone, chat, and email.
• Troubleshoot, install, and maintain customer equipment and software.
• Maintain accurate documentation of customer interactions.
• Escalate complex issues per procedures.
• Meet or exceed performance metrics.

Skills

Customer service

Troubleshooting

Multitasking

Flexible schedule

Remote work

Tools

D365 or AX

Job description

Technical Support Representative I (Remote), 12-Week Temp

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!

HME is seeking a Technical Support Representative for a temporary, fully remote positionon our call center team. This role provides customer support via phone, chat, and email and is scheduled for a 40‑hour work week, with shifts assigned based on business needs. The call center operates Monday through Friday from 5:00 AM to 7:00 PM PTand Saturday through Sunday from 7:00 AM to 3:30 PM PT, including evenings and weekends as required. Candidates must reside in Arizona, Florida, Texas, Missouri, or California. Relocation assistance is not available.

While there may be an opportunity to transition into a regular role, it is not guaranteed. Any conversion decision will be based on business needs, performance, attendance, and other factors. This posting does not guarantee employment for any specific period.

What you will do in the position:

• Provide inbound technical support to customers via phone, chat, or email
• Provide operation, troubleshooting, maintenance, and installation support
• Promote and maintain positive customer relations
• Follow established call flows, authentication steps, and escalation procedures
• Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
• Use internal knowledge bases and tools to resolve issues efficiently
• Maintain professionalism, empathy, and a calm demeanor during all interactions
• Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
• Prepare and accurately document all customer interactions in the database
• Identify and make recommendations for product improvement
• Provide feedback for improvements of our knowledge base
• Escalate unresolved or complex issues to appropriate teams
• Meet or exceed performance metrics including quality, productivity, and attendance

What we are looking for:

Required qualifications

• Minimum 1 year customer service experience; technical support or call center experience preferred
• Strong troubleshooting and problem-solving skills
• Ability to multitask across systems while assisting customers in real time
• Professional, empathetic customer service approach
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
• Private workspace and strong internet connection with wired connectivity capability

Preferred qualifications

• Experience in a remote call center environment
• Experience supporting drive-thru products or customers
• Familiarity with D365 or AX

Pay Rate is $19.00 - $21.00/hr. and this is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job regularly requires lifting and moving up to 10 pounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.