Remote Technical Support Specialist

HM Electronics Inc; Carlsbad (CA); Remote; USD 19,000 - 21,000; Full time

Job summary

HM Electronics Inc. is seeking a Technical Support Representative I for a 100% remote role. The position supports callers with operation, troubleshooting, maintenance, and installation guidance, while maintaining positive customer relations.

Training is provided, and weekend coverage is required. Relocation is not offered; candidates must reside in one of the approved states. The role emphasizes customer service experience, strong communication, and the ability to navigate multiple software

Qualifications

• Minimum 12 months customer service/troubleshooting experience
• Excellent verbal and written communication
• Must have flexibility with shifts including weekend coverage
• Proven excellent attendance history in prior employment

Responsibilities

• Answer incoming calls from customers and installers
• Provide operation, troubleshooting, maintenance, and installation support
• Promote and maintain positive customer relations
• Provide troubleshooting and repair support to installers and customers over the telephone
• Instruct installers and customers in equipment installation, operation, and maintenance
• Administer service programs to effectively correct service issues
• Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
• Prepare and maintains daily logs and records
• Identify and makes recommendations for product improvement
• Training will be provided

Skills

Customer service

Communication

Attendance

Flexibility

Tools

MS Office

Email

CRM databases

Job description

HM Electronics Inc. is seeking a Technical Support Representative I for a 100% remote role. The position supports callers with operation, troubleshooting, maintenance, and installation guidance, while maintaining positive customer relations.

Training is provided, and weekend coverage is required. Relocation is not offered; candidates must reside in one of the approved states. The role emphasizes customer service experience, strong communication, and the ability to navigate multiple software