Remote Technical Support Product Specialist

Intermedia Intelligent Communications; California (MO); On-site; USD 33,062 - 34,440; Full time

Job summary

Intermedia Intelligent Communications is seeking a Technical Support Product Specialist for their Client Services team. In this work-from-home position, you will provide customer support and product knowledge for secure communication solutions.

The ideal candidate will have over a year of experience in a fast-paced call center environment with VoIP knowledge, strong technical troubleshooting skills, and a focus on client satisfaction.

Qualifications

• 1+ years of experience in a high-volume call centre in a technical support role.
• Ability to troubleshoot and resolve complex customer issues.
• Strong commitment to client satisfaction.

Responsibilities

• Resolve technical issues from non-technical end users.
• Utilize Live Chat and desktop-sharing tools for support.
• Document new support issues or bugs.

Skills

Technical support experience

Networking skills related to VoIP routing

Analytical abilities

Excellent communication skills

Detail-oriented

Education

College degree or equivalent experience

Job description

Intermedia Intelligent Communications is seeking a Technical Support Product Specialist for their Client Services team. In this work-from-home position, you will provide customer support and product knowledge for secure communication solutions.

The ideal candidate will have over a year of experience in a fast-paced call center environment with VoIP knowledge, strong technical troubleshooting skills, and a focus on client satisfaction.