Remote Tech Support & UCaaS Specialist

Intermedia Intelligent Communications; California (MO); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Work-from-home flexibility

Training provided

Job summary

Intermedia Intelligent Communications is seeking a Technical Support Product Specialist to join their Client Services team. The successful candidate will provide customer-centric support and detailed product knowledge from a remote setting, handling technical issues for end users.

The role requires over a year of experience in a call center, particularly in technical support. You will resolve issues, document bugs, and maintain performance metrics while ensuring client satisfaction.

Qualifications

• 1+ years of experience in a high-volume call center environment.
• In-depth knowledge of VoIP routing/hardware and UCaaS products.
• Ability to troubleshoot and resolve complex customer issues.

Responsibilities

• Resolve technical issues via incoming phone calls from end users.
• Respond to web-based support requests.
• Document new support issues or product bugs.

Skills

Customer support experience

Advanced networking skills

Technical communication

Documentation skills

Self-starter

Education

College degree or equivalent experience

Job description

Intermedia Intelligent Communications is seeking a Technical Support Product Specialist to join their Client Services team. The successful candidate will provide customer-centric support and detailed product knowledge from a remote setting, handling technical issues for end users.

The role requires over a year of experience in a call center, particularly in technical support. You will resolve issues, document bugs, and maintain performance metrics while ensuring client satisfaction.