Remote Premium Support Engineer for AI-Powered Platform

United States Digital Space LLC; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Wellness stipend

Remote-friendly

Autonomy

Job summary

United States Digital Space LLC is seeking a Premium Support Engineer to deliver fast, expert technical support for high-value customers. You will diagnose complex issues, guide critical incidents, and ensure communication stays clear and timely.

This remote-start role offers opportunities to influence product support workflows and contribute to tooling, automation, and documentation with cross-functional teams.

Qualifications

• 3+ years in technical support, developer support, or systems engineering.
• Strong debugging skills with JavaScript, Python, or similar languages.
• Excellent written and verbal communication under time pressure.

Responsibilities

• Provide swift, high-priority support to Premium customers, meeting strict SLAs.
• Diagnose, reproduce, and resolve complex issues across the platform.
• Escalate and track high-impact issues with Product and Engineering; communicate status.

Skills

JavaScript

Python

Troubleshooting

Tools

Zendesk

Linear

Slack

Job description

United States Digital Space LLC is seeking a Premium Support Engineer to deliver fast, expert technical support for high-value customers. You will diagnose complex issues, guide critical incidents, and ensure communication stays clear and timely.

This remote-start role offers opportunities to influence product support workflows and contribute to tooling, automation, and documentation with cross-functional teams.