Remote Technical Support Engineer – Patch Management

Action1; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Remote-first culture

Flexible hours

Career growth

Supportive team

Stable income

Job summary

Action1 is seeking a Technical Support Engineer Tier I to provide exceptional support and service to Action1 clients, troubleshoot issues via phone and other channels, and collaborate with engineering and product teams.

The ideal candidate has strong Windows expertise, PowerShell scripting, and experience with MacOS/Linux, software deployment, and Windows registry tasks. A remote-first culture and flexible hours support ongoing growth and customer success.

Qualifications

• Strong expertise in Microsoft Windows operating systems.
• Ability to identify and troubleshoot failed patch installations.
• Familiar with PowerShell scripting and understand basic scripts.
• Proficiency in Mac OS and/or Linux platforms.
• Knowledge of software deployment and configuration using install switches.
• Reading, writing, modifying, and backing up the Windows registry.
• Experience in technical support or customer service roles.
• Excellent problem-solving and communication skills.
• Experience troubleshooting software issues across environments.
• Nice-to-have: patch management experience; log/event data analysis; Windows Policy knowledge; Windows Server familiarity; Windows security basics.

Responsibilities

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other communication channels.
• Follow up with customers post-troubleshooting to ensure full product functionality.
• Collaborate with the engineering team to address complex technical challenges.
• Work closely with the product team, incorporating customer feedback into product improvements.
• Build and maintain an internal knowledge base with useful guides and solutions.
• Continuously refine and enhance the customer support process for better efficiency.
• Reproduce customer-reported issues and elevate confirmed problems to the appropriate teams.
• Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Skills

Windows OS

PowerShell

Mac OS

Linux

Software deployment

Windows registry

Technical support

Communication

Troubleshooting

Job description

Action1 is seeking a Technical Support Engineer Tier I to provide exceptional support and service to Action1 clients, troubleshoot issues via phone and other channels, and collaborate with engineering and product teams.

The ideal candidate has strong Windows expertise, PowerShell scripting, and experience with MacOS/Linux, software deployment, and Windows registry tasks. A remote-first culture and flexible hours support ongoing growth and customer success.