Tier I Technical Support Engineer - Patch & Endpoint Expert

Action1 Corporation; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Remote-first culture

Flexible working hours

Career advancement opportunities

Competitive salary

Job summary

Action1 Corporation is seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. You will troubleshoot, resolve issues, and collaborate with engineering to address complex challenges across Windows, Mac, and Linux environments.

The role requires strong English communication (C1-C2), familiarity with PowerShell, patch installations, and knowledge of deployment with install switches.

Qualifications

• Strong expertise in Microsoft Windows operating systems.
• Ability to identify and troubleshoot failed patch installations.
• Familiar with PowerShell scripting and basic scripts.
• Proficiency in Mac OS and Linux platforms.
• Experience with software deployment using install switches.
• Reading and editing Windows registry.
• Experience in technical support or customer service.
• Excellent problem-solving and communication skills; works with customers and teams.
• Advanced English proficiency (C1-C2).

Responsibilities

• Provide timely, efficient technical support to Action1 clients.
• Troubleshoot and resolve issues via phone and other channels.
• Follow up to ensure full product functionality.
• Collaborate with engineering to address technical challenges.
• Work with product team to incorporate feedback into improvements.
• Build and maintain internal knowledge base.
• Refine support processes for efficiency.
• Participate in customer meetings to troubleshoot issues.

Skills

Windows OS expertise

PowerShell scripting

Mac OS / Linux familiarity

Software deployment knowledge

Windows registry experience

Customer service skills

Excellent communication

Tools

PowerShell

Patch management tools

Job description

Action1 Corporation is seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. You will troubleshoot, resolve issues, and collaborate with engineering to address complex challenges across Windows, Mac, and Linux environments.

The role requires strong English communication (C1-C2), familiarity with PowerShell, patch installations, and knowledge of deployment with install switches.