Remote Technical Support Engineer I — Windows/Patch

Action1; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Remote-first culture

Flexible working hours

Career progression opportunities

Job summary

Action1 is seeking a Technical Support Engineer Tier I to deliver high-quality technical support for Windows, Mac, and Linux environments. You will troubleshoot patch installations, contribute to knowledge base content, and work cross-functionally with engineering and product teams to drive improvements.

The role supports a remote-first culture with flexible hours and opportunities to engage with customers directly, ensuring product functionality and rapid issue resolution.

Qualifications

• Experience in technical support or customer service roles.
• Strong problem-solving and communication skills.
• Experience troubleshooting software across environments.
• Familiarity with patch installations and deployment switches.

Responsibilities

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other communication channels.
• Follow up with customers after troubleshooting to ensure full product functionality.
• Collaborate with the engineering team to address complex technical challenges.
• Work closely with the product team, incorporating customer feedback into product improvements.
• Build and maintain an internal knowledge base with useful guides and solutions.
• Continuously refine and enhance the customer support process for better efficiency.
• Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
• Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Skills

Windows OS

PowerShell

Mac OS / Linux

Software deployment

Windows Registry

Customer service

Troubleshooting

Tools

Patch management tools

Logs analysis

Job description

Action1 is seeking a Technical Support Engineer Tier I to deliver high-quality technical support for Windows, Mac, and Linux environments. You will troubleshoot patch installations, contribute to knowledge base content, and work cross-functionally with engineering and product teams to drive improvements.

The role supports a remote-first culture with flexible hours and opportunities to engage with customers directly, ensuring product functionality and rapid issue resolution.