Remote Technical Support Engineer - Live Chat & Troubleshooting

ReCharge Payments; United States; Remote; USD 48,000 - 72,000; Full time

Job summary

Recharge is seeking a Technical Support specialist for our Customer Success team. You will support merchants via live chat, email, and occasional phone, aligned to EST hours.

The role emphasizes clear written communication, problem solving, and a customer-first attitude while maintaining expertise in Recharge products and upcoming releases. You will triage issues, gather context, document solutions, and collaborate with teammates to ensure timely resolutions.

Qualifications

• Customer service mindset with a focus on resolving merchant questions.
• Strong problem-solving skills and curiosity to identify root causes.
• Excellent written and verbal communication in English.
• Ability to work independently in a remote environment.

Responsibilities

• Use live chat, email, and occasional phone to resolve merchant issues.
• Triage questions, gather context, and escalate bugs when needed.
• Document work and contribute to knowledge base and best practices.
• Be Recharge expert for merchants, staying up to date on product releases.
• Collaborate with swarm support to resolve issues quickly.
• Support team and company goals through reliable, high-quality service.

Skills

Customer service

Problem solving

Clear communication

Remote work

Tools

HelpScout

Zendesk

Job description

Recharge is seeking a Technical Support specialist for our Customer Success team. You will support merchants via live chat, email, and occasional phone, aligned to EST hours.

The role emphasizes clear written communication, problem solving, and a customer-first attitude while maintaining expertise in Recharge products and upcoming releases. You will triage issues, gather context, document solutions, and collaborate with teammates to ensure timely resolutions.