Remote SaaS Technical Support Engineer (EST)

Recharge; United States; On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Retirement plan

Flexible time off

Parental leave

Remote stipends

Job summary

Recharge is a subscription platform powering growth for over 20,000 brands. This technical support role supports merchants via live chat, email, and occasional calls, aligned to EST hours to help drive retention and revenue.

You’ll resolve issues, document best practices, and act as a Recharge expert to help merchants scale with new releases. This is a remote, US-based position with a focus on customer success.

Qualifications

• 2+ years of experience in technical customer support at a SaaS company.
• Strong written and spoken English.
• Ability to work remotely and manage priorities.

Responsibilities

• Use your technical expertise and customer service skills to resolve questions and issues for online merchants.
• Communicate clearly in writing to technical and non-technical people.
• TriagE and escalate bugs to engineering when needed.

Skills

Customer service

Written English

Problem solving

Prioritization

Remote work

Tools

Help Scout

Zendesk

Splunk

SQL

Looker

HTML/CSS/JS

Job description

Recharge is a subscription platform powering growth for over 20,000 brands. This technical support role supports merchants via live chat, email, and occasional calls, aligned to EST hours to help drive retention and revenue.

You’ll resolve issues, document best practices, and act as a Recharge expert to help merchants scale with new releases. This is a remote, US-based position with a focus on customer success.