Remote Chat Support Specialist — Growth & Impact

Ellenco Estágios e Treinamentos; Massachusetts; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Paid holidays

Professional development

Career growth

Job summary

Careerscape is hiring a Chat Support Specialist to join our remote customer support team. In this role, you'll assist customers through live chat by answering questions, resolving issues, and providing product or service information.

You'll deliver exceptional customer experiences while maintaining fast response times and accurate documentation. This entry-level role is fully remote, offering flexible work in a US-based environment.

Qualifications

• Excellent written communication skills
• Strong problem-solving and multitasking abilities
• Basic computer and typing proficiency
• Strong attention to detail
• Ability to work independently in a remote environment

Responsibilities

• Respond to customer inquiries through live chat
• Resolve customer concerns accurately and professionally
• Provide product and service information
• Troubleshoot basic customer issues
• Escalate complex cases to the appropriate department
• Document customer interactions in company systems
• Meet response time and customer satisfaction goals
• Collaborate with internal teams to ensure timely resolutions

Skills

Excellent written communication

Problem-solving

Multitasking

Typing speed

Remote work self-motivation

Education

High school diploma or equivalent

Job description

Careerscape is hiring a Chat Support Specialist to join our remote customer support team. In this role, you'll assist customers through live chat by answering questions, resolving issues, and providing product or service information.

You'll deliver exceptional customer experiences while maintaining fast response times and accurate documentation. This entry-level role is fully remote, offering flexible work in a US-based environment.