Remote Tech Support Specialist, SaaS & Analytics

CallRevu; United States; Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

Collaborative culture

Cutting-edge technology

Competitive benefits

Job summary

CallRevu is seeking a Support Specialist to act as the frontline contact for customers, diagnosing and resolving issues across CallRevu products. You will communicate via phone, email, and chat, triage requests, and escalate when necessary to Tier III and Development.

Ideal candidates have 1–3 years in tech customer support, familiarity with CRM tools, and strong communication skills. Flexible hours and remote work options may apply.

Qualifications

• High School diploma required; Bachelor’s degree preferred.
• 1–3 years of customer/technical support in a tech company.
• A+ and/or Network+ certifications preferred.
• Experience with CRM software is a plus.
• Strong written and verbal communication; detail oriented.

Responsibilities

• Provide frontline technical support via phone, email, and chat.
• Triaging and routing issues; escalate to Tier III as needed.
• Diagnose, troubleshoot, and resolve customer problems; document every ticket.
• Create new numbers and logins; assist new and existing customers.
• Communicate status updates and follow up with customers as needed.

Skills

Customer-first support

Technical troubleshooting

Clear communication

CRM software

Independent work

Education

High School diploma

Bachelor’s degree preferred

Tools

Microsoft Office

CRM/ticketing systems

Job description

CallRevu is seeking a Support Specialist to act as the frontline contact for customers, diagnosing and resolving issues across CallRevu products. You will communicate via phone, email, and chat, triage requests, and escalate when necessary to Tier III and Development.

Ideal candidates have 1–3 years in tech customer support, familiarity with CRM tools, and strong communication skills. Flexible hours and remote work options may apply.