Remote Technical Support Engineer II – Robotic Systems

Intuitive; United States; Híbrido; USD 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work arrangement

Descripción de la vacante

Intuitive is seeking a customer support specialist to deliver frontline phone assistance for customers, field engineers and sales professionals. You will resolve Tier 1 issues, document complaints in CRM, and provide both intraoperative and non-intraoperative technical support.

Responsibilities include analyzing robotic problems via remote diagnostics, reviewing system error logs, and supporting field service activities. Remote work with occasional on-site requests is expected.

Formación

• Effective analytical, troubleshooting, and problem-solving skills.
• Experience with Tier 1 customer support.
• Associate's degree or relevant technical experience.

Responsabilidades

• Front line phone support for Customers, Field Engineers, and Sales Professionals.
• Professionally answer incoming calls and resolve Tier 1 customer issues.
• Accurately document complaints in CRM database.
• Provide intraoperative and non-intraoperative technical phone support.
• Analyze and troubleshoot robotic problems using remote diagnostics.
• Perform system error log reviews and support field service.

Conocimientos

Analytical skills

Troubleshooting

Tier 1 support experience

Communication

Educación

Associate's degree or relevant technical experience

Descripción del empleo

Intuitive is seeking a customer support specialist to deliver frontline phone assistance for customers, field engineers and sales professionals. You will resolve Tier 1 issues, document complaints in CRM, and provide both intraoperative and non-intraoperative technical support.

Responsibilities include analyzing robotic problems via remote diagnostics, reviewing system error logs, and supporting field service activities. Remote work with occasional on-site requests is expected.