Remote Technical Support Engineer II

Intuitive

Texas

Remote

USD 68,000 - 91,000

Full time

5 days ago

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Job summary

Intuitive Surgical is seeking a Technical Support Engineer 2 for remote work with on-site as needed in the US. You will provide frontline phone support to customers, field engineers, and sales professionals, documenting issues in CRM and guiding case resolution.

The role requires strong analytical, troubleshooting, and communication skills, plus familiarity with Salesforce and MS Office. Prior Tier 1 support and medical device knowledge are a plus, with a focus on FDA-compliant processes.

Qualifications

Analytical, troubleshooting and problem-solving skills required.
Familiarity with operating room protocols and medical device knowledge is a plus.
Excellent oral and written communication and customer service skills.

Responsibilities

Provide frontline phone support for customers, field engineers and sales professionals.
Document reported issues in CRM and suggest improvements for efficiency.
Troubleshoot complex robotic problems via remote diagnostics; some on-site support may be required.
Review error logs and summarize findings for field service.
Dispatch and track work orders in the CRM system.
Ensure FDA compliance in processes and policies.
Maintain flexible schedule including holidays.
Handle ad-hoc projects as assigned by management.