Technical Support Engineer 2 (Fully Remote)

Intuitive; United States; Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Remote work arrangement

Job summary

Intuitive is seeking a customer support specialist to deliver frontline phone assistance for customers, field engineers and sales professionals. You will resolve Tier 1 issues, document complaints in CRM, and provide both intraoperative and non-intraoperative technical support.

Responsibilities include analyzing robotic problems via remote diagnostics, reviewing system error logs, and supporting field service activities. Remote work with occasional on-site requests is expected.

Qualifications

• Effective analytical, troubleshooting, and problem-solving skills.
• Experience with Tier 1 customer support.
• Associate's degree or relevant technical experience.

Responsibilities

• Front line phone support for Customers, Field Engineers, and Sales Professionals.
• Professionally answer incoming calls and resolve Tier 1 customer issues.
• Accurately document complaints in CRM database.
• Provide intraoperative and non-intraoperative technical phone support.
• Analyze and troubleshoot robotic problems using remote diagnostics.
• Perform system error log reviews and support field service.

Skills

Analytical skills

Troubleshooting

Tier 1 support experience

Communication

Education

Associate's degree or relevant technical experience

Job description

• Front line phone support for Customers, Field Engineers, and Sales Professionals.
• Professionally answer incoming calls and resolve Tier 1 customer issues.
• Accurately document complaints in CRM database.
• Provide intraoperative and non-intraoperative technical phone support.
• Analyze and troubleshoot robotic problems using remote diagnostics.
• Perform system error log reviews and support field service.

Qualifications:

• Effective analytical, troubleshooting, and problem-solving skills.
• Experience with Tier 1 customer support.
• Associate's degree or relevant technical experience.

Additional Information:

• Remote work arrangement with occasional on-site requests.
• Equal Opportunity Employer.

Intuitive

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for the da Vinci surgical system and Ion. The company is a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.