Remote Technical Support Engineer II

Jobgether; Oregon; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Fully remote (US)

Flexible schedule

Floating holidays

Wellness days quarterly

Professional development

Job summary

Jobgether is seeking a Technical Support Engineer 2 for a partner company based in the United States. You will resolve advanced customer issues, analyze logs, and collaborate with engineering, product, QA, and customer success teams to deliver high-quality solutions.

You will develop expertise in the contract lifecycle management platform, troubleshoot integrations with Active Directory, Adobe Sign, Salesforce, and other tools, and contribute to internal knowledge bases and processes while

Qualifications

• 2+ years in technical support or software support role.
• Strong analytical and logical reasoning abilities.
• Good understanding of web technologies, databases, and operating systems.
• Ability to learn complex software platforms quickly.
• Experience diagnosing issues in software applications and enterprise environments.

Responsibilities

• Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams within SLAs.
• Respond to customer inquiries via phone, email, and chat.
• Deliver technical assistance and customer service to clients, partners, and internal stakeholders.
• Analyze logs using Linux CLI and cloud monitoring tools to identify root causes.
• Reproduce issues in non-production environments and escalate defects to Tier 3 or development teams.
• Collaborate with Product, Engineering, QA, and Customer Success to resolve complex issues.
• Develop knowledge of core platform, CLM workflows, and related technologies.
• Support integrations with third-party apps (AD, Adobe Sign, Salesforce, Outlook, Excel).
• Contribute to internal knowledge bases and troubleshooting guides.
• Assist with onboarding, mentoring of Tier 1 staff, and process improvements.

Skills

Analytical thinking

Strong English communication

Customer service orientation

Problem solving

Ability to learn quickly

Education

Bachelor's degree in Computer Science or related

Tools

Linux

SQL

APIs

Active Directory

Adobe Sign

Salesforce

Outlook/Excel

Job description

Jobgether is seeking a Technical Support Engineer 2 for a partner company based in the United States. You will resolve advanced customer issues, analyze logs, and collaborate with engineering, product, QA, and customer success teams to deliver high-quality solutions.

You will develop expertise in the contract lifecycle management platform, troubleshoot integrations with Active Directory, Adobe Sign, Salesforce, and other tools, and contribute to internal knowledge bases and processes while