Remote IT Support Specialist – Devices & Access

Jobgether; United States; Remote; USD 17,000 - 20,000; Full time

Benefits offered by this job

Fully remote

EST-aligned hours

International offsites

Competitive salary

Job summary

Jobgether is seeking a dedicated IT support professional to manage a remote, fully distributed helpdesk. You will assist employees with device setup, configuration, and troubleshooting, while handling access requests in line with security policies.

The role spans Tier 1–3 support and requires strong communication and documentation skills. You will collaborate with Security & Infrastructure leads to ensure secure, efficient IT operations and participate in international team offsites, reporting

Qualifications

• Experience in IT support desk with clearly defined Tier 1, 2, 3 levels.
• Hands-on experience supporting managed devices, including setup and troubleshooting.
• Experience with access controls, user permissions, and account management.
• Knowledge of IT support procedures, ticket management, escalation processes, and troubleshooting.

Responsibilities

• Provide responsive IT support to employees across the organization.
• Handle Tier 1–3 tickets from initial assessment to resolution or escalation.
• Assist with device setup, configuration, and routine changes.
• Manage access requests, modify or remove permissions per security policies.
• Verify requester identity and authorization levels before changes.
• Escalate complex issues to Tier 3 with context and documentation.
• Maintain accurate support records and handovers.

Skills

IT support

Access controls

Troubleshooting

Communication

Documentation

Tools

Ticketing systems

Security tools

Job description

Jobgether is seeking a dedicated IT support professional to manage a remote, fully distributed helpdesk. You will assist employees with device setup, configuration, and troubleshooting, while handling access requests in line with security policies.

The role spans Tier 1–3 support and requires strong communication and documentation skills. You will collaborate with Security & Infrastructure leads to ensure secure, efficient IT operations and participate in international team offsites, reporting