AI-Powered Support Engineer — Remote (US)

Jobgether; Oregon; Hybride; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Remote-first

Healthcare coverage

Equity participation

Career progression

Résumé du poste

Jobgether is seeking a Support Engineer based in the United States to deliver technical support across a technology platform. You will manage tickets, investigate issues, and coordinate resolutions with internal and partner teams in an AI-first environment.

You will act as the technical contact for selected accounts, improve documentation, and help drive automation initiatives while growing toward broader Solutions Engineering responsibilities.

Qualifications

• Entry-to-mid-level professional experience in technical support or help desk.
• Ability to manage support requests from diagnosis to resolution.
• Experience with APIs, system logs, and data mappings is a plus.
• Experience with AI-powered tooling and automation is desirable.

Responsabilités

• Manage incoming support requests from customers and partner teams.
• Investigate technical issues, troubleshoot integrations, and coordinate solutions.
• Escalate complex issues to Engineering with clear documentation.
• Support onboarding and adoption activities for deployments.
• Contribute to documentation and runbooks for recurring issues.

Connaissances

Technical support

AI automation

APIs

SQL

Documentation

Outils

APIs

SQL

System logs

Data mappings

Description du poste

Jobgether is seeking a Support Engineer based in the United States to deliver technical support across a technology platform. You will manage tickets, investigate issues, and coordinate resolutions with internal and partner teams in an AI-first environment.

You will act as the technical contact for selected accounts, improve documentation, and help drive automation initiatives while growing toward broader Solutions Engineering responsibilities.