Remote Product Support Analyst

Jobgether; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote working arrangement

Healthcare options

PTO & holidays

401(k) retirement plan

Professional development

Job summary

Jobgether is seeking an Analyst, Product Support based in the United States with a focus on implementing and supporting software solutions for clients in the real estate technology industry. This role acts as a liaison between clients and internal teams, coordinating deployment, testing, and issue resolution while delivering client training and documentation.

The ideal candidate has 0–2 years of relevant experience, strong analytical and communication skills, and the ability to learn new

Qualifications

• Associate degree or an equivalent combination of education and relevant professional experience.
• 0–2 years of relevant industry experience, ideally in an analyst, technical support, product support, or similar entry‑level position.
• Working knowledge of Microsoft SQL Server, internet browsers, and Microsoft Office applications.
• Ability to quickly learn new technologies, develop technical skills, and apply new knowledge effectively.
• Strong analytical and problem‑solving abilities, with the capacity to gather information, investigate issues, and identify appropriate solutions.
• Excellent customer service and communication skills, with the ability to interact professionally with clients and internal stakeholders.
• Strong teamwork and collaboration skills, including the ability to manage disagreements constructively and contribute to shared objectives.
• Adaptability and flexibility when managing changing priorities, competing demands, and evolving work environments.

Responsibilities

• Act as the primary liaison between internal teams and clients to facilitate software implementation, delivery, and deployment in production environments.
• Receive, validate, investigate, and route software defects and technical issues to the appropriate internal teams for resolution.
• Test internally developed applications to support project delivery, software maintenance, and ongoing product improvements.
• Configure, set up, install, and upgrade applications according to client requirements and operational needs.
• Deliver training sessions for client administrators, end users, and internal team members, both remotely and occasionally on-site.
• Demonstrate new features, enhancements, custom configurations, and issue resolutions to clients and internal stakeholders.
• Analyze business and technical requirements and prepare specifications covering findings, extensions, and enhancements.
• Create and maintain supporting documentation, including user guides, release notes, configuration materials, and other technical resources.
• Develop a strong understanding of internal applications and relevant business concepts to provide effective product support.
• Travel nationally when required, with an expected travel commitment of up to 15%.

Skills

Analytical thinking

Customer service

Communication

Teamwork

Learning agility

Education

Associate degree

Tools

Microsoft SQL Server

Microsoft Office

Job description

Jobgether is seeking an Analyst, Product Support based in the United States with a focus on implementing and supporting software solutions for clients in the real estate technology industry. This role acts as a liaison between clients and internal teams, coordinating deployment, testing, and issue resolution while delivering client training and documentation.

The ideal candidate has 0–2 years of relevant experience, strong analytical and communication skills, and the ability to learn new