Remote Senior Support Specialist - B2B SaaS
Jobgether
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Benefits offered by this job
Job summary
Jobgether is seeking a Sr. Support Specialist based in the United States to own complex customer escalations and lead high-impact support initiatives. You will collaborate with Customer Success, Data, Engineering and Product teams to resolve issues, improve processes, and scale support operations.
The role emphasizes mentorship and documentation across healthcare and life sciences-related products. You will drive proactive issue identification, develop SOPs, and improve product reliability while
Qualifications
- 6+ years of customer-facing support experience, including 2+ years in senior/escalation roles.
- Experience in a B2B SaaS environment.
- Hands-on experience with ticketing/issue-tracking platforms such as Zendesk, Jira, or Salesforce.
- Experience mentoring, training, or guiding other team members.
- Excellent written and verbal English communication with senior stakeholders.
Responsibilities
- Own complex customer issues from initial investigation to resolution and communicate status clearly.
Skills
Tools
Job description
Jobgether is seeking a Sr. Support Specialist based in the United States to own complex customer escalations and lead high-impact support initiatives. You will collaborate with Customer Success, Data, Engineering and Product teams to resolve issues, improve processes, and scale support operations.
The role emphasizes mentorship and documentation across healthcare and life sciences-related products. You will drive proactive issue identification, develop SOPs, and improve product reliability while
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