Remote Technical Support Engineer - IAM & AI Platform

Jobgether; United States; Remoto; USD 120.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity offering

Descrizione del lavoro

Partner Company in the United States seeks a Technical Support Engineer to help enterprise customers adopt and operate a platform connecting AI agents with business systems securely.

As part of the Customer Success team, you will guide customers through complex troubleshooting, integration challenges, and training while collaborating with Product and Engineering to drive improvements and feedback. This role emphasizes fast response times and collaborative problem solving.

Competenze

• 3+ years in technical support or similar tech role (IAM/security preferred).
• Experience with HTTP APIs, REST, OAuth, and integrations.
• Strong Docker/Kubernetes troubleshooting skills.
• Experience supporting on-prem and hybrid cloud environments.
• Excellent communication and customer-facing skills.

Mansioni

• Serve as primary technical support contact for enterprise customers.
• Troubleshoot, coordinate escalations, and guide resolution plans.
• Deliver training sessions and create supporting materials.
• Work toward under-one-hour response times and manage complex issues to closure.
• Identify automation opportunities and drive process improvements.
• Collect and relay customer feedback to inform product enhancements.
• Analyze usage data to spot issues and advise on improvements.
• Collaborate with CS, Product, and Engineering to prioritize needs.

Conoscenze

HTTP APIs

Docker

Kubernetes

IAM familiarity

Customer-facing

DevOps

Strumenti

AWS IAM

Azure AD

Python scripting

Bash scripting

Descrizione del lavoro

Partner Company in the United States seeks a Technical Support Engineer to help enterprise customers adopt and operate a platform connecting AI agents with business systems securely.

As part of the Customer Success team, you will guide customers through complex troubleshooting, integration challenges, and training while collaborating with Product and Engineering to drive improvements and feedback. This role emphasizes fast response times and collaborative problem solving.