AI-Driven Support Engineer (Remote • Equity & Growth)

Jobgether; United States; Remoto; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare coverage

Remote-first environment in the United

Equity participation

Descrizione del lavoro

Jobgether is seeking a Support Engineer based in the United States to deliver reliable technical support for a complex AI-first platform. You will handle customer inquiries, diagnose issues, and coordinate cross-team solutions while leveraging intelligent agents and automation to speed up investigations.

Join a team focused on improving documentation, workflows, and product enhancements, with opportunities to grow toward broader responsibilities in Solutions Engineering, Product, or Deployment

Competenze

• Entry-to-mid-level professional experience in technical support, help desk, or related field.
• Proven ability to manage support requests from diagnosis to resolution and prevention.
• Experience building or implementing AI-powered solutions such as intelligent agents or automation.
• Familiarity with APIs, system logs, data mappings, SQL or ability to learn quickly.

Mansioni

• Manage incoming support requests from direct customers and partner teams, prioritizing by urgency and SLAs.
• Troubleshoot platform configurations, APIs, integrations, logs, and data mappings to resolve issues.
• Escalate complex technical issues to Engineering with clear documentation and recommendations.
• Provide Tier 2/3 support to partner teams and improve partner-facing troubleshooting guides.
• Assist with onboarding and deployment activities to enable broader project delivery.
• Identify recurring issues and contribute to improved documentation and automated workflows.

Descrizione del lavoro

Jobgether is seeking a Support Engineer based in the United States to deliver reliable technical support for a complex AI-first platform. You will handle customer inquiries, diagnose issues, and coordinate cross-team solutions while leveraging intelligent agents and automation to speed up investigations.

Join a team focused on improving documentation, workflows, and product enhancements, with opportunities to grow toward broader responsibilities in Solutions Engineering, Product, or Deployment