Senior Technical Support Engineer, SaaS IAM

C1; United States; Híbrido; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

C1.ai is expanding its Customer Success org and seeking a technically adept support professional. You will handle support requests, manage complex issue resolutions, and engage on calls to solve customer problems, with a focus on IAM, IT security, and hybrid deployments.

You will troubleshoot API integrations, guide customers, and help automate processes while collaborating across teams to deliver quick, effective solutions.

Formación

• 3+ years in technical support or DevOps with IAM/IT/security focus.
• Experience with HTTP APIs (REST, OAuth) and connector/integration development.
• Strong Docker and Kubernetes knowledge for troubleshooting.

Responsabilidades

• Develop deep product knowledge to guide customers and share best practices.
• Be the technical contact for support, troubleshoot issues, and escalate when needed; drive fixes with teams.
• Collaborate across teams to solve daily complex problems and support customers.
• Conduct training sessions and create materials to help customers use the platform effectively.
• Identify process improvements and help automate customer tasks.
• Gather customer feedback to inform product improvements and represent needs internally.
• Analyze usage data to spot issues and provide data-driven insights.
• Work with cross-functional teams to align on customer needs and priorities.

Conocimientos

IAM/Security

REST API

OAuth

Docker

Kubernetes

Hybrid Cloud

Customer Communication

Troubleshooting

Herramientas

Docker

Kubernetes

Descripción del empleo

C1.ai is expanding its Customer Success org and seeking a technically adept support professional. You will handle support requests, manage complex issue resolutions, and engage on calls to solve customer problems, with a focus on IAM, IT security, and hybrid deployments.

You will troubleshoot API integrations, guide customers, and help automate processes while collaborating across teams to deliver quick, effective solutions.