Remote Technical Support Engineer for GitOps & Argo

Akuity; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Akuity is seeking a Technical Support Engineer to empower users of our platform and open‑source tools. You will troubleshoot issues, deepen product knowledge, and help shape scalable support processes for both open‑source and enterprise customers.

Work from a remote location (EMEA focus) and collaborate with cross‑functional teams to deliver exceptional user experiences, improve docs, and build robust support playbooks. Your passion for customer success drives our community.

Qualifications

• 2+ years of experience in a customer‑facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Hands‑on experience with Argo CD in a professional setting.
• Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
• A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
• Enthusiasm for being a primary point of contact for both open‑source and enterprise customers.
• A proactive, strategic mindset, anticipating issues and designing scalable solutions.
• Strong systems thinking skills and the drive to identify root causes.

Responsibilities

• Deliver outstanding support to open‑source users and enterprise customers via chat, forums, GitHub, and phone.
• Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Recognize common support patterns and elevate issues to engineering when appropriate.
• Help build and iterate on our support playbook, processes, and systems.
• Contribute to improving Akuity’s documentation to enhance the customer experience.

Skills

Kubernetes

Argo CD

GitOps

Customer support

CI/CD pipelines

Communication

Troubleshooting

Job description

Akuity is seeking a Technical Support Engineer to empower users of our platform and open‑source tools. You will troubleshoot issues, deepen product knowledge, and help shape scalable support processes for both open‑source and enterprise customers.

Work from a remote location (EMEA focus) and collaborate with cross‑functional teams to deliver exceptional user experiences, improve docs, and build robust support playbooks. Your passion for customer success drives our community.