Remote Technical Support & Document Processing Specialist

Zoho; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

LaunchVentures in Remote is seeking a Technical Support & Document Processing Specialist to support platform operations. The role combines application/technical support, document validation, data quality, and customer support.

Responsibilities include reviewing invoices and POs processed via OCR/AI, resolving data-extraction issues, and maintaining templates and configurations. This remote, full-time position requires 3–6 years of related experience.

Qualifications

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Good written and verbal communication skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide technical and application support and troubleshoot client-reported issues.
• Review and validate POs, invoices, and other business documents processed through an OCR/AI platform.
• Identify and resolve data extraction, product mapping, and document-processing exceptions.
• Create and maintain document templates and customer-specific configurations.
• Perform basic smoke/sanity testing after platform updates.
• Monitor processing queues, identify recurring issues, and escalated them to relevant teams.
• Manage tickets, incidents, and escalations using Jira or similar tools.
• Maintain clear documentation and communicate effectively with customers and internal teams.

Skills

Troubleshooting

Analytical thinking

Attention to detail

Communication skills

Time management

Tools

Jira

Job description

LaunchVentures in Remote is seeking a Technical Support & Document Processing Specialist to support platform operations. The role combines application/technical support, document validation, data quality, and customer support.

Responsibilities include reviewing invoices and POs processed via OCR/AI, resolving data-extraction issues, and maintaining templates and configurations. This remote, full-time position requires 3–6 years of related experience.