Technical Support & Document Processing Specialist

Zoho; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

LaunchVentures in Remote is seeking a Technical Support & Document Processing Specialist to support platform operations. The role combines application/technical support, document validation, data quality, and customer support.

Responsibilities include reviewing invoices and POs processed via OCR/AI, resolving data-extraction issues, and maintaining templates and configurations. This remote, full-time position requires 3–6 years of related experience.

Qualifications

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Good written and verbal communication skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide technical and application support and troubleshoot client-reported issues.
• Review and validate POs, invoices, and other business documents processed through an OCR/AI platform.
• Identify and resolve data extraction, product mapping, and document-processing exceptions.
• Create and maintain document templates and customer-specific configurations.
• Perform basic smoke/sanity testing after platform updates.
• Monitor processing queues, identify recurring issues, and escalated them to relevant teams.
• Manage tickets, incidents, and escalations using Jira or similar tools.
• Maintain clear documentation and communicate effectively with customers and internal teams.

Skills

Troubleshooting

Analytical thinking

Attention to detail

Communication skills

Time management

Tools

Jira

Job description

Launch Ventures Private Limited | Full time

Technical Support & Document Processing Specialist

Launch Ventures is a niche, award-winning technology company that co-creates products with industry partners who bring valuable expertise in the domain for which the product is intended. We are working with a range of startups to Fortune 500 companies. Some of our early products have achieved global scale and attracted investments from the likes of Google. We work in web, mobile, IoT, Blockchain, Cloud and AI / ML based applications, and have worked across multiple industry domains (financial services, media, e-commerce and more).

We care deeply about the products we build and the software craftsmanship that goes into making them. This has been our mission and passion, to take software products from concept to scale, maturely and responsibly.

We don't just write code, we Launch Ventures.

Job Description

This is a remote position.

Technical Support & Document Processing Specialist

Company: LaunchVentures

Location: Remote | Employment Type: Full-time

Experience: 3–6 Years

About the Role

We are looking for a Technical Support & Document Processing Specialist to support our platform operations. The role combines application/technical support, document validation, data quality, exception handling, and customer support.

Key Responsibilities

Provide technical and application support and troubleshoot client-reported issues.

Review and validate POs, invoices, and other business documents processed through an OCR/AI platform.

Identify and resolve data extraction, product mapping, and document-processing exceptions.

Create and maintain document templates and customer-specific configurations.

Perform basic smoke/sanity testing after platform updates.

Monitor processing queues, identify recurring issues, and escalated them to relevant teams.

Manage tickets, incidents, and escalations using Jira or similar tools.

Maintain clear documentation and communicate effectively with customers and internal teams.

Requirements

3–6 years of experience in Technical Support, Application Support, Product Support, or similar roles.

Strong troubleshooting, analytical, and problem-solving skills.

Excellent attention to detail and data accuracy.

Understanding of POs, invoices, SKUs/products, and ERP workflows.

Familiarity with Odoo, SAP, NetSuite, or similar ERP systems.

Good written and verbal communication skills.

Ability to work independently and manage multiple priorities.

Good to Have

Experience with OCR/AI-based document processing

Hands-on experience with Odoo

Experience with document templates, data validation, or SaaS platforms.

Exposure to paper/packaging or similar industries.

Note: This is a hybrid Technical Support + Document Processing role and is not a pure System Administration/Infrastructure position.