Remote Technical Support Analyst — Entry Level

Turtle Trax S.A.; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Turtle Trax S.A. is seeking an Associate Support Analyst for a fully remote role within our Technical Support team.

You will help customers troubleshoot technical issues, provide guidance, document cases, and collaborate with experienced colleagues to deliver outstanding support experiences. The ideal candidate has basic IT knowledge, strong communication and problem-solving skills, a customer‑oriented mindset, and a genuine eagerness to learn and grow in a technical environment.

Qualifications

• Basic knowledge of IT, software troubleshooting, or system configurations.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.
• Eagerness to learn and grow in a technical environment.

Responsibilities

• Help customers troubleshoot technical issues.
• Provide guidance and document cases.
• Collaborate with experienced team members to deliver excellent support experiences.

Skills

IT knowledge

Communication

Problem solving

Customer-oriented

Eagerness to learn

Education

Degree in IT/CS or related field

Job description

Turtle Trax S.A. is seeking an Associate Support Analyst for a fully remote role within our Technical Support team.

You will help customers troubleshoot technical issues, provide guidance, document cases, and collaborate with experienced colleagues to deliver outstanding support experiences. The ideal candidate has basic IT knowledge, strong communication and problem-solving skills, a customer‑oriented mindset, and a genuine eagerness to learn and grow in a technical environment.