Remote Technical Support Analyst - Network & POS
TEKsystems
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Job summary
TEKsystems is seeking a Technical Support Analyst to join a fast-paced 24/7 environment supporting retail tech, network connectivity, and POS systems across locations. Ideal for candidates with networking fundamentals and strong customer service.
The role involves phone-based support, troubleshooting Cisco networking, POS devices, and Windows/Linux/M365, with opportunities on 2nd or 3rd shifts and training before transitioning to remote work.
Qualifications
- 3+ years in a technical support, help desk, NOC, or customer support role.
- Strong phone-based troubleshooting and customer service skills.
- Experience troubleshooting hardware and software issues.
- Hands-on experience supporting Cisco networking environments and connectivity.
- Familiarity with network monitoring tools and diagnostics.
- Excellent communication and documentation skills.
- Ability to explain technical concepts in simple terms.
Responsibilities
- Provide phone-based technical support for retail and corporate users.
- Troubleshoot POS systems, credit card readers, receipt printers, and peripherals.
- Diagnose and resolve network connectivity issues within Cisco-based environments.
- Support Windows, Linux, and Microsoft 365 environments.
- Monitor and troubleshoot hardware, software, and network-related incidents.
- Document and track issues through a ticketing platform such as ServiceNow.
- Escalate complex issues when necessary while maintaining ownership through resolution.
- Deliver outstanding customer service to both technical and non-technical end users.
Skills
Tools
Job description
TEKsystems is seeking a Technical Support Analyst to join a fast-paced 24/7 environment supporting retail tech, network connectivity, and POS systems across locations. Ideal for candidates with networking fundamentals and strong customer service.
The role involves phone-based support, troubleshooting Cisco networking, POS devices, and Windows/Linux/M365, with opportunities on 2nd or 3rd shifts and training before transitioning to remote work.
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